Customer Service
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Job Duties
Inquiry Handling: Responding to customer queries via email, chat, or social media channels. This includes providing accurate information, ensuring a professional tone, and managing multiple inquiries efficiently.
Issue Resolution: Addressing complaints, processing refunds, and troubleshooting problems. This duty requires critical thinking and effective communication to resolve issues promptly and maintain customer satisfaction.
FAQ Management: Creating and updating FAQ documents to streamline responses. This involves regularly reviewing customer queries to identify common themes and ensure FAQs remain relevant and helpful.
Client Follow-Up: Reaching out to customers post-interaction to ensure satisfaction. Following up includes addressing unresolved issues and offering additional assistance if needed.
Order Support: Assisting with order tracking, updates, and cancellations. This task involves coordinating with other departments to provide timely and accurate information.
Feedback Collection: Gathering and reporting client feedback to improve services or products. This includes designing surveys, analyzing feedback trends, and sharing actionable insights with the team.
Support Documentation: Maintaining detailed records of customer interactions. This includes using CRM tools to log conversations and ensuring data is accessible for future reference.
Our Mission
At Talent Central 365, our mission is twofold:
to empower business owners to thrive, expand and buy back their time, while creating opportunities for international workers. By connecting talent with purpose, we’re building a future where success is shared and global communities are uplifted.
